Lowe's Home Improvement in Alpharetta, GA Open now

Reviews about Lowe's Home Improvement

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  April 24, 2019, by Jake The Snake
  ------------------------------------------------------------------------------------------------------------------------------- Updated: The store manager contacted me to give them another try, and I did. However, it still didn't go well. The driver finally showed up with my refrigerator but it was damaged. They were also supposed to bring a gas range but the driver brought a gas range installation kit instead. He actually went to my kitchen with the kit and asked me: "Hey! Where is your gas range?" WOW..... I had to go back to the store and talk to the managers to fix their mistakes, and then they finally delivered and installed both of my appliances. But no it's not over yet.....the gas pipe that they installed had a small piece of plastic stuck by the connector and caused a leak. I found it a few hours later and fixed it myself. Overall, I wanted to give them some credit for trying but I am still very disappointed for the whole experience. It took them total of 4 attempts to deliver my appliances and countless of hours dealing with the customer reps, managers, and the driver..... ------------------------------------------------------------------------------------------------------------------------------- This store has ridiculous customer service reps. I ordered 2 appliances for delivery in the morning, but for some reason the driver never showed up. I waited til afternoon and called the store for the status. The 1st customer rep. simply told me they have no way of contacting the driver and hang up on me. I called back and demanded to speak to the store manager, and she just kept on putting my line on hold. I waited for another hour and called back the 3rd time, and demanded to speak to the store manager. This time the rep. accused me for screaming on the phone and hurting her ear. The most un-professional part of this is - they don't feel there's anything wrong of them to not able to contact the driver, not even trying at all. I drove over to the store, filed the complain to the service manager and cancelled my order. Way to blow a simple $2000+ order guys. I truly believe the customer service reps in this Lowe's are under cover agents hired by the Home Depot. They did a fantastic job pushing my business away.